"Furniture after-sales service requirements" new standard
On October 20, the State Administration for Market Regulation and the National Standardization Administration held a press conference in Yiwu, Zhejiang, to approve the release of a number of important national standards. Among them, "Furniture After-sales Service Requirements" is one of the new standards for the furniture industry.
On October 20, the State Administration for Market Regulation and the National Standardization Administration held a press conference in Yiwu, Zhejiang, to approve the release of a number of important national standards. Among them, "Furniture After-sales Service Requirements" is one of the new standards for the furniture industry.
The national standard of "Requirements for After-sales Service of Furniture" proposes that the three-guarantee principle of "who sells is responsible" for furniture products.
The three-guarantee period for wood furniture, metal furniture, bamboo furniture, rattan furniture, plastic furniture, glass furniture and stone furniture is 1 year.
The three-guarantee period for dark precious hardwood furniture, mahogany furniture and upholstered furniture is 2 years.
According to the newly released national standard of "Requirements for After-sales Service of Furniture", the three-guarantee principle of "who sells is responsible" is implemented for furniture products. For example, in accordance with the provisions of "Furniture After-sales Service Requirements", the service provider should have special after-sales service personnel and provide relevant training for them.
The service party shall undertake services such as installation, commissioning, and maintenance of the product, and provide technical training to the customer according to the needs of the customer or the agreement of both parties, so that the customer can understand the performance and structural characteristics of the product, and can use, operate and maintain normally; Problems caused by improper storage, storage, use and maintenance.
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